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Aroma TV 4K Subscription FAQ

Frequently Asked Questions About HULK TV Subscription

Here you will find the most common questions about the subscription, supported devices, payment methods, technical support, and setup. You can also visit the daily updates page and the Hulk setup guide for more details.

What is the minimum internet speed recommended for using Hulk subscription comfortably?+
The minimum recommended speed is 25 Mbps for a stable viewing experience and high quality, especially when watching sports channels or high-resolution content such as FHD and 4K.
Does Hulk subscription work in all countries? What if I travel from one country to another?+
Yes, Hulk subscription works in most countries around the world. If you travel and face any issue, you can contact us and request international user activation so it works better from anywhere.
Can I request a movie or series that is not currently available on the server?+
Yes, you can request any movie or series that is not currently available, and we will try to upload it as soon as possible. You can follow what is added daily through the updates page and the on-demand request page.
Does Hulk subscription work on IPTV Smarters Pro?+
Yes, Hulk subscription works on IPTV Smarters Pro, but we do not recommend relying on it as the main option because the app is frequently blocked, especially in Saudi Arabia. It is better to use more stable apps such as IBO Player or the recommended apps listed on the apps page.
Can Hulk subscription run on more than one device?+
The subscription can be used on more than one device, but not at the same time for the same user. There is also a special package that supports two devices at the same time.
Does Hulk subscription work on Samsung and LG TVs?+
Yes, Hulk subscription works on Samsung and LG TVs and any system running WEBOS through supported apps such as IPTV Smarters Pro or IBO Player, available on the apps page.
How many channels, movies, and series are available in Hulk subscription?+
The subscription includes around 11,000 channels and more than 28,000 movies and series, with content and channels updated continuously throughout the day.
What happens if the subscription stops? Is there a warranty?+
Yes, there is a warranty on the subscription. If the service stops, we work to solve the problem as quickly as possible and provide appropriate compensation depending on the issue and downtime.
Can I watch Hulk on a computer (Windows or Mac)?+
Yes, you can watch the subscription on Windows or MacBook through IPTV player software or through the online web player directly from the browser.
Does the subscription provide access to all leagues and tournaments?+
Yes, Hulk subscription provides access to most Arabic and international leagues and tournaments through multiple sports channels and more than one streaming quality.
How do I buy from the store and receive my subscription details?+
1) Choose the suitable package from the store and add it to cart.
2) Complete the order and payment.
3) After payment, your subscription details are sent directly to WhatsApp, email, and also appear inside your My Orders page.
What payment methods are available for buying Hulk subscription?+
Several secure payment methods are available, including Visa, Mastercard, Mada, Apple Pay, Knet, as well as Tabby and Tamara for installment payments.
Is Hulk subscription activated instantly after payment?+
Yes, activation is instant. Right after payment, your subscription details are sent and you can start using them immediately.
Is there a free trial for Hulk subscription?+
Yes, there is a free trial period to test the content quality and server stability, but it is only once per customer and may not always be available, especially during major matches. You can request it through the free trial page when available.
How is technical support handled after subscription? Is it always available?+
We provide excellent technical support with strong experience across different devices and apps. You can contact us via WhatsApp or open a ticket through the support page.
What quality levels are available in Hulk subscription?+
Hulk server provides multiple quality levels, including 4K and FHD for channels and matches, in addition to more quality levels suitable for different internet speeds.
Can I follow server updates and newly added content?+
Yes, you can follow everything added daily from channels, movies, and series through the daily updates page and the on-demand request page.
How do I download the Hulk app on my device and activate it?+
Android:
Search for Hulk TV on Google Play or use the direct links from the apps page. After installation, enter the activation code or username and password sent after purchase.

Apple devices:
Download the appropriate app from the App Store, then enter your username, password, and server details as sent after purchase, as shown in the setup guide.

Samsung & LG TVs:
Download IPTV Smarters Pro or IBO Player, then enter your subscription details. Note: IBO Player is a paid app, but it is activated for free with the yearly subscription.
Can I move the subscription from one device to another if I change my device?+
Yes, the subscription can be transferred to a new device easily, as long as it is not being used on two devices at the same time for the same user, unless you have the two-device package.
What should I do if I lose or forget my login details?+
You can log in to your My Orders page in the store using the same email you used for purchase, and you will find your subscription details there. You can also contact support through the support page or the contact page.

Ready to Start with Hulk Subscription?

After choosing the right package for you, you can complete your order within minutes and receive your subscription details instantly. If you need help choosing the package or setting up the app on your device, our support team is ready to help.